Which of the following improves client retention as facilitated by Buildertrend?

Ensuring clear communication and regular updates is vital for client retention because it fosters trust and builds a stronger relationship between the project manager and the client. When clients are kept informed about the project’s progress, any potential issues are addressed promptly, and their expectations are managed effectively. This transparency allows clients to feel involved and informed, which enhances their overall experience.

Regular updates can also provide reassurance that the project is on track, which can alleviate concerns and doubts that clients might have. Good communication not only helps to resolve misunderstandings but also creates a positive impression of the company’s professionalism and dedication to customer satisfaction.

In contrast, while low-cost services and referral rewards can attract clients or incentivize new business, they do not necessarily contribute to the long-term retention of existing clients on their own. Post-project surveys are helpful for gathering feedback but do not actively engage clients during a project, thereby lacking the direct impact on retention that consistent communication provides.